• Home
• :   Services & Support
:  
• Customer Support

Customer Support – Partner for Life Philosophy

New World Systems has a highly tenured customer base; hundreds of customers have been with us for more than 15 years. We frequently survey to measure customer satisfaction and needs, which is part of our continuous improvement philosophy of our customer care organization. An assigned Customer Care Manager from New World Systems is dedicated to ensuring you remain a Partner for Life.

Timely Call Center Resolution

We provide multiple methods for our customers to request assistance 24x7, 365 days per year, including:

• Toll-Free Phone Number
• Customer Service Website (MyNewWorld)
• Fax
• Email

We are committed to setting the industry standard for call center support, which is reflected in our ability to provide immediate first-call resolution to over 85% of our customer requests.

Ongoing Software Enhancements and Updates

With annual software maintenance, our customers are ensured of both support and software enhancements.

Customer-Driven Software Enhancements

Your voice is important in the future direction of New World Systems’ software products and releases. Customers have numerous opportunities to drive product direction and enhancements through our annual customer conference, advisory groups and more.

Annual Executive Customer Conference

Our annual customer conference provides an invaluable forum for our customers to learn about product direction, contribute ideas to product plans, exchange experience with peers and network with New World Systems’ staff.

Online Customer Service

All New World customers have access to MyNewWorld, a highly utilized online support tool. MyNewWorld provides customers with access to product documentation, newsletters, service requests, software suggestions, FAQs and more 24 hours a day, 365 days a year. Customers also have the option of reporting issues to New World’s Customer Support Team and tracking the status of previously reported items through Online Issue Tracking and Resolution.