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Services & Support

“New World Systems’ prevalent asset is their employees. During implementation, the project management team provided hands-on training and they were knowledgeable of the system. Whatever questions we had or processes we needed, they had an answer and a process.”


Becky Underwood, Finance Director
Bowling Green, Ohio

Customer for Life

New World Systems has developed Public Administration expertise by working closely with cities and counties for more than 30 years. Our Customer for Life philosophy focuses on minimizing project risk and protecting your long-term solution investment with World Class Customer Care. New World’s customer support team is accessible, responsive to all application and technical requirements and effective in providing ongoing training. Utilizing a goal-oriented and measured approach to customer care, New World’s proactive programs anticipate customer needs and facilitate customer collaboration while providing continued software enhancements and growth.

 

  • Dedicated Customer Care Manager
  • Multiple Methods to Reach Support (Phone, Web Site, Fax, Email)
  • Proven Timely Issue Resolution
  • Continuing Education Programs
  • Ongoing Customer-Driven Software Enhancements
  • Annual Executive Customer Conference
  • Regional and State User Groups
  • Very High Measured Customer Satisfaction

 

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