The county needed an easy to use system that would bring about a positive atmosphere throughout the various departments.
New World Solution
The county has used New World’s Financial Management and Human Resources & Payroll solution for six years and has benefitted greatly in that time.
Benefits
With New World Systems Logos Public Sector Software, Georgetown County is able to:
Utilize the system to achieve maximum benefits through excellent training
Automatically generate GASB 34-compliant reports, saving the department a vast amount of time
Access information, such as real-time budget status and requisition status, easily and quickly with the truly integrated system
Generate all reports required by the county, state and federal government in a timely manner
Introduction
In July 1999, Georgetown County, SC chose New World Systems' Logos Public Administration software, specifically the fully integrated Financial Management and Human Resources applications. Finance Director Sabrena Posey used New World's software when she worked for the City of Georgetown. When she began working for Georgetown County, she recommended New World again.
"I knew that New World's integrated software and services would meet the County's needs," said Posey. "The integrated system automates the procurement and approval process, eliminating the handling of paper. Now requisitions and purchase orders can be easily viewed and approved within the system, relieving a lot of the workload."
Overcoming Challenges
The real obstacle was helping the County's employees feel more at ease using a computer to do their everyday tasks. Team members of New World's professional services department were able to help them overcome their reservations.
"New World went above and beyond in training our people, which I found impressive," said Posey. "The individuals who helped us were very patient, making sure everyone was at ease before moving to the next lesson. We probably would not be as efficient if it was not for the training we received. It meant a lot to me."
Customer Service
"We have a good partnership with New World," said MIS Director Tommy Pringle, Georgetown County, SC. "New World's Call Center is quick to respond to our questions and to provide us help, which is very important for any city or county."
New World continuously implements new programs to better service its customers. For example, New World assigns dedicated customer service representatives to individual customers, providing more one-on-one attention. The latest innovative approach to customer service is New World's MyNewWorld service website, which allows customers to submit an issue and check the status as well as download PTFs and manuals, providing critical information immediately.
Benefits
Logos has positively impacted the county.
Ability to accommodate the County's current processes
Modular applications allow the system to grow with the County
Integrated system reduces redundant data entry, errors and saves time, streamlining the County's workflow
Testimonial
"It was good to hear that New World is proactively making GASH 34 changes, so we do not have to do the additional work in creating and generating compliant reports," said Posey. "New World continues to meet our needs."
"New World proactively keeps up with technology trends and continues to provide up-to-date support and documentation, making our partnership a good fit," said Pringle.
